Customer Reviews

Great service - kind of long wait times even with a booked service time .

Customer service was really great had no problems and was attended fast

We had a fantastic experience and we would definitely recommend Robert Hernandez to our family for there next vehicle purchase.

Sales person was very professional and nice highly recommend

Felipe and his team went above and beyond to get me where I needed to be

Fast service and friendly staff !

My advisor was wonderful! She kept me in the loop and communicated with me throughout the process. I appreciate her going the extra mile to make sure my insurance and #Warranty took their full effect. She was kind and always greeted me with a smile.

All employees were very professional and our sales associate was very professional and worked hard to get us the best deal. We will Definitely make Midland All American for our future purchases.

The waiting is so fast destiny is so nice and understanding.

Good service

From start to finish Robert Hernandez (our salesman) was very helpful!

Overall great experience! The staff is friendly and helpful.

Knowledgeable and very helpful finding the right fit truck for my budget great salesman

I recently worked with Cesar, one of your sales associates, and I want to highlight his professionalism and dedication throughout the process. Cesar went above and beyond to locate the truck I was looking for at another lot, as it wasn���t available at your location. He ensured the vehicles prompt delivery the next day, which I greatly appreciated. However, I was disappointed with the additional dealership fees added to the MSRP. There was a separate sticker on the vehicle listing an extra $6,000 for items such as nitrogen in the tires, tinted windows, refrigerant for the AC system, and a sanitized interior. I was told these charges were mandatory and part of the negotiation process. I���m not even sure if the tires on the truck I purchased even have nitrogen in them because the vehicle came from a lot in San Angelo. While I was able to negotiate half of the cost, I still ended up paying a little over $3,000 in what I consider unnecessary dealership fees. I was also informed that your competitors impose similar charges, so I decided to do some research. I discovered that the Chevrolet dealership in Odessa does not have these additional fees on their new vehicles. This was disappointing to learn, as it felt like an avoidable cost that put a damper on an otherwise smooth process.

Your service department that changed the changed oil and rotated the tire did excellent but I got there at 7:12 and was first in line for oil changed. The younger lady wearing black that I think recently started. She started working on the cars that were in line for Certified Service. There were about 3 cars. Then your more experienced sales person came outside and she noticed that younger lady had already completed all car in Certified Service. She yelled to other lady to start with Lube service she went inside. After I was finally checked in, both ladies started to have a cat fight. The younger lady stated she have been here for five months and she have never acknowledged her. I was waiting for your survey so I finally tell you about my experience. I think it is awfully for your team to be disputes around the customers. Thank you Pat Cantu

They always take great care of me. I won't take my vehicle anywhere else.

Sales Rep was very attentive, great listener to my new vehicle search, and made it possible to get the best deal!!!

It was smooth and a stress free experience. From the salesman to the finance manager. It was an amazing experience!!!!

Our salesman Robert Hernandez was excellent. He told us about the vehicles and showed us all the options. He also told us the pros and cons of new to preowned vehicles. He said that he could get us into the truck we wanted and was truck to his word.

Very good customer service