Confirmed Service Customer
Your service department that changed the changed oil and rotated the tire did excellent but I got there at 7:12 and was first in line for oil changed. The younger lady wearing black that I think recently started. She started working on the cars that were in line for Certified Service. There were about 3 cars. Then your more experienced sales person came outside and she noticed that younger lady had already completed all car in Certified Service. She yelled to other lady to start with Lube service she went inside. After I was finally checked in, both ladies started to have a cat fight. The younger lady stated she have been here for five months and she have never acknowledged her. I was waiting for your survey so I finally tell you about my experience. I think it is awfully for your team to be disputes around the customers. Thank you Pat Cantu
Patricia C.
MIDLAND,
TX
Business Response
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