A Customer From MIDLAND, TX Gave a 3.4 Star Rating On Their 2025 Chevrolet 2500HD Silverado Sales Experience

I recently worked with Cesar, one of your sales associates, and I want to highlight his professionalism and dedication throughout the process. Cesar went above and beyond to locate the truck I was looking for at another lot, as it wasn���t available at your location. He ensured the vehicles prompt delivery the next day, which I greatly appreciated. However, I was disappointed with the additional dealership fees added to the MSRP. There was a separate sticker on the vehicle listing an extra $6,000 for items such as nitrogen in the tires, tinted windows, refrigerant for the AC system, and a sanitized interior. I was told these charges were mandatory and part of the negotiation process. I���m not even sure if the tires on the truck I purchased even have nitrogen in them because the vehicle came from a lot in San Angelo. While I was able to negotiate half of the cost, I still ended up paying a little over $3,000 in what I consider unnecessary dealership fees. I was also informed that your competitors impose similar charges, so I decided to do some research. I discovered that the Chevrolet dealership in Odessa does not have these additional fees on their new vehicles. This was disappointing to learn, as it felt like an avoidable cost that put a damper on an otherwise smooth process.